STORE POLICY

PLEASE NOTE

Plants pictured are not an exact representation of what you will receive. Often times we use photos of more mature specimens in order to show what your plant may grow up to look like. This is because younger plants may not look like their adult forms.

 

Returns & Exchanges

After receiving the item, contact Urbn Tropic immediately if there is a problem with the order.  Often times a photo will solve the problem. Send the photo of the plant with the label to: support@urbntropic.com . Be sure to include the order number, your name and address. If the problem is caused by Urbn Tropic we will also refund the cost of the return shipping. Please understand that we cannot accept responsibility for the results of extreme weather, neglect, unforeseeable acts of nature and the like. All seed and plants sales are final and there is no guarantee.

order Changes

Because your order is processed as quickly as possible, there is a limited period of time before your order is fully processed during which you will be able to change or cancel your order. If you would like to make a change  please e-mail us at support@urbntropic.com within 24 hours of submitting your order.​

Privacy Policy

Security

Urbn Tropic strives to ensure security, integrity and privacy of personally identifiable information of its customers. Urbn Tropic uses a variety of physical and electronic security measures to keep personal information secure from misuse, loss or unauthorised access, modifications or disclosure, including restricting physical access to its offices and firewalls and secure databases .

Urbn Tropic ensures that any personal information that you provide during the registration and checkout process is kept confidential and is solely used for the purpose of processing your order. Urbn Tropic guarantees that the information entered on our site will not be disclosed to any external organizations or third parties.

Please note: Your email address will be used to receive information about new products and special offers when you subscribe to Urbn Tropic updates. If you do not wish to receive updates, you may remove yourself from the mailing list by emailing support@urbntropic.com with the word unsubscribe. We will remove the email address we received the request from within 72 hours.

Urbn Tropic is bound by the National Privacy Principles in the Privacy Act (1988) in relation to the handling of personal information.

In the event that you have forgotten your password, you can request a new password to be sent to your registered email address. 

Urbn Tropic may also suggest links from other sites to our customers. We are not responsible for any of the content on these sites and cannot be held liable for any possible damages incurred from that content.

 

Legal

Listed prices on Urbn Tropic are accurate to the best of our knowledge. However, in the unlikely event of an incorrectly priced item, Urbn Tropic has the right to correct and/or change the price of the item.

After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract. Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by Urbn Tropic. In addition, Urbn Tropic reserves the right to decline or cancel any such orders. If a cancelled purchase has already been charged to the customer’s credit card, Urbn Tropic will issue a credit to the account in the same amount within 7 business days. Urbn Tropic reserves the right to modify the information on this site and the services and products described therein anytime without notice.

Urbn Tropic may run competitions, prize draws and promotions on the Urbn Tropic site and blogs. These will be subject to additional terms and conditions, which will be made known to you at the time.

Where Urbn Tropic allows you to email products to another person: you warrant that that the person to whom the email is addressed has consented to the email being sent; and indemnify Urbn Tropic, its servants and agents against all actions, claims and demands (including the cost of defending or setting any actions, claims and demands) arising out of or in respect of sending any email or any contravention of the SPAM Act 2003.